We, the team at Goodwill of Silicon Valley, would like to extend our sincerest apologies for any inconvenience caused due to a recent system upgrade deployment on our website. We understand the importance of your donations and the significance of promptly acknowledging them. Unfortunately, during this upgrade, certain digital donation receipts submitted between June 24th (morning) and June 27th (morning), as well as contact forms, were incorrectly marked as spam. We deeply regret this error and are committed to rectifying the situation swiftly and efficiently.
Explanation and Acknowledgment:
At Goodwill of Silicon Valley, we continuously strive to enhance our systems and processes to better serve our generous donors and patrons. Our recent system upgrade was intended to provide a seamless experience for all visitors to our website. However, unforeseen technical issues led to a misclassification of digital donation receipts and contact forms as spam.
We understand the importance of timely communication and the impact it has on the donor experience. Your donations support our mission to empower individuals, strengthen families, and build stronger communities. Thus, we deeply regret any confusion or frustration this incident may have caused.
Resolutions and Next Steps:
We want to assure you that we are actively addressing the situation and taking the necessary steps to ensure it does not happen again. Our dedicated IT team has identified the root cause of the problem and is working diligently to rectify it.
If you submitted a digital donation receipt or contact form between June 24th (morning) and June 27th (morning), please accept our apologies for the inconvenience caused. We kindly request that you resubmit your requests, and we assure you they will be promptly processed and acknowledged.
To resubmit your digital donation receipts or contact forms, please visit our donations receipt page and follow the submission process as usual. We have implemented additional measures to prevent similar issues from occurring in the future. Our team will closely monitor all incoming submissions to ensure they are received and acknowledged appropriately.
Customer Support and Assistance
We understand that you may have additional questions or concerns regarding your submissions or any other matter related to Goodwill of Silicon Valley. Our dedicated customer support team is available to assist you. You can reach us via email at marketing@goodwillsv.org
Once again, we sincerely apologize for any inconvenience caused by the technical issues with our system upgrade. We deeply appreciate your continued support and dedication to our mission. Your generosity allows us to positively impact the lives of individuals and families in our community.
We are committed to maintaining the highest standards of service and efficiency, and we will continue to learn from this experience to provide an even better experience for you in the future. We appreciate your understanding and look forward to serving you with renewed dedication.
Thank you for your patience and support.
Sincerely,
The Marketing Team
Goodwill of Silicon Valley